Frequently Asked Questions

• I am a computer novice. Can I learn to back-up my DVDs?

• Absolutely! We include tutorial materials and video so you actually see us using the programs and hear us describe how to back-up your DVDs. You can even pause the videos at any time to try out what you have just learned. It couldn't be any easier!

• Is my personal information safe with Free2DVD?

• We take your privacy seriously. The purchasing process is handled through PayPal which ensures your information and transaction is safe and secure. Free2DVD does not have access nor does it store your financial info - this is all handled by PayPal! If you would like more information about our Privacy Policy click here.

• Can I fit an entire movie on a DVD-R or DVD+R?

• You sure can! We will show you how to "shrink" videos to fit on a standard DVD-R or DVD+R which are cheap and readily available. We will even teach you to remove the menus and subtitles if you want.

• Can I fit an entire movie on a blank, recordable CD (CD-R)?

• Absolutely! You can download the software and then our tutorials and information show you how to compress the videos to fit onto 1 to 4 recordable CDs. Free2DVD makes all of this as simple as watching a video and doing exactly what we do!

• Will this work on ALL of my DVD Videos?

• Yes, this will copy Your DVD Videos. The software is updated on a regular basis to ensure you can backup your valuable DVDs. We can even give you info on how to repair scratched DVDs prior to backup.

• Is the software compatible with Macintosh computers?

• No, the software is available for PCs only.

• Can I download the software and watch the tutorials online?

• Once you purchase Free2DVD a username and password will be emailed to you. You then have any time access to the software downloads, updates and support.

• What is the Money Back Guarantee?

• The software is 100% Guaranteed to Work or your money back. If you have any difficulties we will assist you with any issues you may have. If, for some reason, this will not work on your PC then we will provide a full refund.
  
  NOTE: Any returns not abiding by the guarantee as stated above will be charged a return service fee of $5.95. Thank you.